A growing population, real estate
developments, operating budget, satisfaction surveys…Planning a bus route is so
much more than connecting dots on a map! These are all details the Planning
Department has to factor into the creation of new bus routes – that’s on top of
optimizing the schedules of existing bus routes in line with the weather,
transfers, traffic, etc.
“Juggling with all of the criteria and
requirements associated with successfully providing a service that facilitates
the commutes of Laval residents is a stimulating exercise,” says François
Valiquette, Project Coordination Advisor. “We must offer the best possible
service while ensuring that costs are optimized and considering the number of
drivers and buses available.”
This is why Valiquette and his colleagues use ridership data provided by
the systems aboard the buses, specialized software and feedback from drivers
and riders. Annick Lacombe, Junior Engineer and Planning Advisor, points out
the logistical challenge of the integrated school service. These buses move
thousands of students from everywhere in the city, who will often switch up
their commutes, all within a very short time. “When we have overcrowded buses
in one area and nearly empty buses in another, allocating vehicles without
penalizing other users across the network is a complex undertaking,” says
Lacombe.
During the health
crisis triggered by the COVID-19 pandemic, the Planning team first worked
relentlessly on adapting the service for the lockdown. The next step was to
monitor the ridership data to try to limit the number of full buses. Valiquette
and Lacombe know that it is challenging to practice physical distancing on
buses. They recommend avoiding peak hours and using the bus crowdedness
estimator to pick a bus or bus time with fewer passengers on board. Ultimately,
planning bus routes requires a high level of expertise and extensive analysis
in order to deliver the best possible service with the resources at your
disposal.
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